Terms & Conditions


Welcome to the Ciao Candles® website. By using the Ciao Candles website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below),  PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Ciao Candles site.

Ciao Candles reserves the right to make changes to the Ciao Candles site and its Conditions of Use and Privacy Policy at any time. Each time you use the Ciao Candles site, you should visit and review the then current Terms and Conditions and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Ciao Candles site, content or Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the Ciao Candles site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site is prohibited.


By using the Ciao Candles site, you expressly agree that use of the Ciao Candles site is at your sole risk. The Ciao Candles site is provided on an “AS IS” and “as available” basis.

Under no circumstances shall Ciao Candles be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Ciao Candles site, including but not limited to reliance by you on any information obtained from the Ciao Candles site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Ciao Candles has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the Ciao Candles site.


The Ciao Candles site is intended for use by individuals 13 years of age or older. The Ciao Candles site is not directed to use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.


The Ciao Candles site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.


Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Ciao Candles reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Ciao Candles will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.


You may pay for your orders with the major credit cards.

Generally, all credit and debit cards are charged at the time the order is placed.  If for some reason we are currently out of the product or the product is back-ordered you will be contacted to discuss possible options.  If you do decide to cancel your order, we will immediately begin the process to credit back your canceled purchase.  Please allow 24 to 36 hours for the credit to be completed.


Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Ciao Candles site reserves the right at any time after receipt of your order to accept or decline your order for any reason.  However, once you have completed your order, our system will send an E-mail showing you a copy of the order as it was received by Ciao Candles.  The customer is responsible for making sure they receive this E-mail confirmation and reviewing the order to make the order is correct.  It is extremely important the customer’s E-mail address is entered correctly.

If your order is delivered and then you notice that the order is not what you intended, all return and shipping fees are the responsibility of the customer.  We are more than happy to exchange the product however we are not responsible for any of the shipping costs involved in returning and reshipping the desired products back to the customer.


If you would like to cancel an order you placed on CiaoCandles.com you may contact us by phone or Email.  Your cancellation request must be submitted before your order leaves our shipping facility.